Frequently Asked Questions
Got a question? Start by scrolling down to check out our FAQs.
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HOW LONG WILL IT TAKE FOR MY ORDERS TO ARRIVE AFTER I MAKE THE
PAYMENT?
DOMESTIC ORDERS
Orders for delivery within Metro Manila generally take between three to five business
days, while orders for delivery outside Metro Manila take between five to ten business
days, upon payment verification.
INTERNATIONAL ORDERS
Orders for delivery outside the Philippines take around fourteen business days to arrive,
depending on your country’s Customs policies.
If you experience delays in receiving your order, contact us immediately and we will
help to confirm the status of your order.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
ONLINE PAYMENTS
We accept locally and internationally issued Credit/ Debit cards through Paypal. Paypal
is the easiest and safest way to make payments online.
OFFLINE PAYMENTS
You can deposit to any Banco de Oro (BDO) branch, and email a clear copy of the
deposit slip to info@aeglewellnesscenter.com.
Account Name: AEGLE WELLNESS CENTER INC.
Account Number: 0068-6011- 1223
HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?
After you’ve selected your products and filled out your information during checkout, you
will be redirected to the Paypal website to complete your payment. Be sure to fill in
correct details for fast & hassle-free payment processing, or create a new account
within minutes.
Once your order has been received and verified, we’ll take care of everything else for
you. All you have to do is wait for your package to arrive.
HOW MUCH IS THE HANDLING FEE?
The flat-rate handling fee is PHP 150 for domestic and PHP 1,400 for international
orders.
Please note that for international clients, import duties, taxes, and other charges are not
included in the handling fee. The customer will be responsible for any additional cost.
Please check with your country’s customs office to determine what these additional
costs include.
HOW CAN I TRACK MY ORDERS?
Our official local courier is LBC, and DHL for international orders. As soon as your
orders have been shipped, you will receive an email notification confirming the
shipment. The email will provide you with the tracking number for your package.
You can click here to track your LBC orders.
You can click here to track your DHL orders.
WHAT HAPPENS IF THERE'S BEEN A DELIVERY ERROR? (DAMAGED, WRONG,
OR LOST DELIVERY)
Here at Aegle Aesthetics we take such matters very seriously, and will look into
individual cases thoroughly. If any of your products got lost during delivery, arrived
damaged, or if you received the wrong products, we’re very sorry - please keep all
packaging, take photos of the damage, and send us an email at
info@aeglewellnesscenter.com and we will get back to you with instructions.
IS IT SAFE TO USE MY CREDIT/ DEBIT CARD AT AEGLE AESTHETICS SHOP?
We use the latest SSL encryption technology to store and safely transmit your personal
and card information. Rest assured that all online orders are processed through a
secure checkout system provided by Paypal.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
We consider all of the information you share with us to be confidential. At no point will
Aegle Aesthetics share, rent or sell your personal information without your consent.
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Can’t find the answer there? Here’s how to get in touch with us:
For general inquiries or customer service concerns - info@aeglewellnesscenter.com, or
you may call us at +632 737 0077.